Terms of business

General Terms of Business

1. Online Orders
These Terms and Conditions govern the supply of goods sold by fwb Products Limited ("we" and "us"), registered no. 1660947, of Whieldon Road, Stoke on Trent, Staffordshire, ST4 4JE to the customer named on the order form provided on the FWB website ("you"). Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.

2. Prices
We offer goods for sale through our website www.fwb.co.uk, our catalogue and our trade centres. Prices advertised on the website are for online purchases only.

3. Payment
All our goods are offered to you on a payment with order basis and is accepted by most credit/debit cards. Our trade centres also accept cash. We will only accept your order if it is accompanied by payment in full including any carriage charges (if applicable).

4. Despatch
We will normally dispatch your goods the same or following working day from receipt of your order. Title in the goods will pass to you as soon as they are dispatched by us.

5. Delivery
We will deliver your order to any UK address. Our standard delivery uses a national carrier. We reserve the right to use an alternative carrier or delivery service without notice or refund. In most cases, you will receive your goods on the next working day following dispatch. A valid signature will be required on delivery. In the unlikely event that you have not received all the goods within 21 days of the date of order, you must notify us immediately. See Delivery Information for more details.

6. Availability
We endeavour to hold sufficient stock to meet all orders. However, on occasions of unexpectedly high demand we may unfortunately run out. If this happens we may delay despatch of your order until new stock is obtained. We also reserve the right, at our sole discretion, to supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days. Quantities and measurements are approximate. Exact products may vary from the images shown and are subject to availability.
You may contact us at any time to check on the progress of your order.

7. Cancellation
If you wish to cancel your order, you may do so at any time leading up to the time of dispatch. If you wish to cancel your order you must telephone us and we will confirm whether it is possible to cancel the order.

8. Returns/Refunds
Once your order has been dispatched, you may return the goods for a full refund within 30 days of the date of dispatch, without giving a reason, provided the goods are in the original packaging and condition. In this situation it is your responsibility and cost to return the goods to us. However, if the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, then we will meet the cost of the return but we ask that you allow us to nominate the carrier. See Returns Procedure for more details.

9. 12 Month Guarantee
If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship you may return them to us at any time during the first 12 months. In these circumstances, a refund will be made, provided full details are given in respect of the problem and details provided regarding the original purchase.
Some of the products we sell carry longer manufacturers' warranties; our guarantee is not intended as a substitute for the manufacturers'.