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Online Returns Procedure
This applies to the return of goods because they are faulty, damaged, incorrectly supplied goods
or because of unsuitable substitution by us only.
Steps to Follow:
- E-mail us at firstname.lastname@example.org to provide us with the invoice number and details of the item(s) to be returned. We will then arrange for collection of the item by our carrier.
- Return the item in its original condition, including packaging and obtain proof of return from the carrier.
- We will then despatch a replacement or process a refund once your return has been received.
- If you need to return goods for any other reason than the above stated, it is your responsibility and cost to return the goods to us.
Your statutory rights are not affected by the above.
Credit Account Customers Returns Procedure
Restocking Charge: A 15% restocking charge will be made in respect of current items returned as incorrectly ordered by the customer. We will not accept the return of any goods specially ordered or manufactured to the requirements of the customer. For full credit account customer terms of business click here