FWB is committed to delivering the best product and procurement solutions.

Quality Control

FWB is committed to delivering the best product and procurement solutions.


Our integrated management system controls our policies and processes. All of FWB’s staff have access to the management system, ensuring we offer a consistent high service level.

We operate on-going performance reviews that monitor customer satisfaction and highlight opportunities for operational improvements. Our development and training strategy ensures all our staff continue to provide a knowledgeable and specialist service.

FWB’s Quality Management System is accredited to BS EN ISO9001:2015 and externally audited by BSI Management Systems.

 

Quality Policy Statement

 

fwb Products exists to provide a diverse range of highly effective, quality products to all sectors of the market with expert technical knowledge, at a margin that allows us to invest in our future development while providing job security to our staff.

 

As a group, our aim is to run a successful company (improving, profitable and safe), employing motivated people (content, fulfilled, with opportunity) with satisfied and loyal customers. We understand the needs of our interested parties, including customers, owners, employees, suppliers, investors, regulators, partners and communities, and we strive to exceed their expectations by achieving excellence in communication and the working relationships we uphold.

 

Our business goals are performance driven and results focused in order to stay competitive in our market, and we aim to achieve them by valuing the skill, initiative, commitment, loyalty and involvement of our people.

 

Our core values are integrity, trust, respect, excellence, honesty and safety. These values underpin the way we work with and relate to all other staff, subcontractors and customers.

 

fwb’s product range and services consist of Pipeline & Fittings, Fasteners & Ironmongery, Tools, PPE & Workwear, Electrical, Metals, Rubbers & Plastics, Janitorial & Site Safety, Controls & Pneumatics. As a procurement specialist, we supply and source all major brands, with major brand alternatives available and offer a seamless supply chain process.

 

Our general intentions for achieving our Quality Management objectives are :-

  • Work closely with our customers and suppliers to achieve business and quality objectives.
  • Deliver products and services of the highest possible quality, reliability and consistency to meet our customers’ requirements.
  • Ensure that the resources needed for the quality management system are available.
  • Implement quality management in a systematic and planned way through the application of management systems that support the delivery of the business plan.
  • Establish and measure performance and customer satisfaction against appropriate quality objectives and/or targets.
  • Measure service performance and customer satisfaction at an appropriate level; and
  • Continually review and improve our processes and levels of service.
  • Monitor and review chosen suppliers to ensure they are able to supply fwb in a way that meets the needs of this policy.
  • Communicate to all employees; make this policy available to all interested parties and review no less than annually.

 

As a company, fwb recognises we all share the responsibility for delivering high quality products and services as well as continual improvement. Long-term relationships require on-going commitment to achieving business excellence.

 

Signed

Paul Meehan

Group Managing Director