Delivery information

UK Online Orders Only

FREE DELIVERY to mainland UK addresses on orders over £50.00 (excluding VAT), except to remote or offshore areas. Carriage may be charged at the discretion of fwb Products Ltd on orders over £50, dependant on the size and weight of the goods ordered.

Orders under £50.00 (excluding VAT) delivered at £8.95, except to remote or offshore areas.

All orders to remote or offshore areas are delivered at a minimum £24.95, we reserve the right to charge additional carriage where applicable.

We class the following areas as remote or offshore: Isle of Wight, Isle of Man, Northern Ireland, Scotland postcodes (subject to change); AB31-38,AB41-45, AB51-56, FK19-21, HS1-9, IV1-28, IV30-36, IV41-49, IV51-56, IV63, KA27-28, KW1-17, PA20-38, PA41-49, PA60-69, PA71-78, PH1, PH5-10, PH15-26, PH30-44, PH49-50, ZE1-3. If you require delivery to these areas, please select the Remote/Offshore option in the shipping section of your order details.Failure to select the correct shipping area will delay the despatch of your order.

Unfortunately, we cannot offer delivery outside of the above mentioned areas at our premium rates. If you require delivery to any other UK area or to any other country, you may contact us by e-mail at any time, giving details of your required products for our best quote and delivery price.

Please note that some products may be termed as a Bulky/Heavy Item. These products carry a fixed delivery charge made apparent at the basket. We reserve the right to review these delivery charges following purchases of items of size where additional delivery charges may apply.

UK Mainland delivery is usually next day, Remote/Offshore deliveries are between 2 and 5 days depending on exact destination (subject to stock availability).

Delivery times are subject to stock availability. You may check availability of products before you place your order. See the Contact FWB page for details. Our large stocks mean that we normally maintain a same day despatch service for all orders placed before 2pm Monday-Friday.

Online orders are despatched via FedEx who will deliver to your stated delivery address between 8am and 5pm, Monday-Friday. To improve security, we request that you (or a representative from your company/member of your household) sign for the goods being delivered. If for any reason you are not in, FedEx will leave a calling card explaining your options.

We reserve the right to use an alternative carrier or delivery service without notice or refund.

You may contact us by e-mail at any time to check the progress of your order.

Bank Holiday Orders

Online orders placed after the close of business on the Friday preceding a Bank Holiday will be processed on the following Tuesday.

Non-Online Orders

Deliveries are free of charge to qualifying account customers* and non-account customers pre-paying by credit card on orders over £50.00(excluding VAT)**

* Terms and conditions apply.
**Orders below £50.00(excluding VAT) will incur delivery charges, ask for latest delivery cost.

Prices of items shown on the website are for online purchases only.