Warehouse Operative
Stoke-on-Trent
06 July 2023
PURPOSE OF THE JOB
To ensure all orders are accurately and efficiently processed in line with customer requirements. To assist with trade counter service as required, ensuring customer satisfaction and to handle ‘goods – in’, picking and packing processes where necessary.
KEY ACCOUNTABILITIES• Ensure site Health and Safety instructions, policies and procedures are adhered to and are applied as required;• Work with warehouse colleagues to ensure customer orders (picking notes) are processed accurately, efficiently and prioritised timely;• Ensure ‘goods received’ are booked onto the Merlin system accurately;• Process ‘back orders’ generated from ‘goods received’ efficiently;• Place into correct stock location any ‘goods received’ not linked to a ‘back order’; • Ensure tidiness of stock and general warehouse areas at all times;• Ensure customer orders for ‘collection’ are processed and placed into the relevant collection area in line with customer requirement;• Undertake stock counts and report discrepancies between Merlin stock and physical stock to Team Leader for investigation;• Working on the Trade Counter as required by the business;• Acknowledge and greet all customers/colleagues positively and politely;• Ensure full uniform is worn at all times and it is kept in a smart and clean manner.• Assist as otherwise required by the business.
PERSON SPECIFICATION• Previous experience working in a modern, fast paced warehouse environment;• Demonstrative experience of working as part of a team;• Good level of numeracy and literacy;• Knowledge of general engineering products (tools, fasteners, pipeline etc);• Good communication skills both written and verbal;• A positive approach and a willingness to continually update knowledge of product ranges;