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Returns Procedure

Returns Procedure

Online Returns Procedure

This applies to the return of goods because they are faulty, damaged, incorrectly supplied goods
or because of unsuitable substitution by us only.

Steps to Follow:

  • E-mail us at sales@fwb.co.uk to provide us with the invoice number and details of the item(s) to be returned. We will then arrange for collection of the item by our carrier.
  • Return the item in its original condition, including packaging and obtain proof of return from the carrier.
  • We will then despatch a replacement or process a refund once your return has been received.
  • If you need to return goods for any other reason than the above stated, it is your responsibility and cost to return the goods to us.

Your statutory rights are not affected by the above.
 

Credit Account Customers Returns Procedure

Restocking Charge: A 15% restocking charge will be made in respect of current items returned as incorrectly ordered by the customer. We will not accept return of any goods specially ordered or manufactured to the requirements of the customer. For full credit account customer terms of business click here

©fwb 2017

FWB Products Limited
Whieldon Road,
Stoke-on-Trent,
ST4 4JE
Tel: 01782 744 333
Fax: 01782 744 577

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