fwb is committed to delivering the best product and procurement solutions.
Our integrated management system controls our policies and processes. All of fwb’s staff have access to the management system, ensuring we offer a consistent high service level.
We operate on-going performance reviews that monitor customer satisfaction and highlight opportunities for operational improvements. Our development and training strategy ensures all our staff continue to provide a knowledgeable and specialist service.
fwb’s Quality Management System is accredited to BS EN ISO9001:2008 and externally audited by BSi Management Systems.